São Paulo/SP – December 26, 2022. In your definition, performance indicators are management instruments and are essential for measuring the results of an organization.
*By Juliana Nunes
Companies are increasingly in need of strategic management to run their businesses and rely on IT and Information Security departments and managers that support all actions, both administrative and financial.
Thus, it is essential that the professional who manages this department is aware of its importance in the process and is able to define strategies that can be measured at all times based on indicators and metrics that are always objective.
OBJECTIVE
By implementing and using performance indicators, the company's management will be able to monitor the displayed information, align them with planning and consequently use them to support strategic decision-making.
The performance indicators in their definition are management tools and are essential for measuring the results of an organization. They allow monitoring of goals and the consequent assessment of the achievement of the objectives set.
Activities that can generate value can be measured as long as the indicators that best fit each situation, context, size and market of each company are chosen.
With the indicators, companies have the possibility of communicating their goals and results to all sectors in a very objective way, being able to follow the efficiency of a certain process based on its performance in a certain period. Therefore, the indicators must be oriented to the characteristics of the company and always aiming at improving its operating result.
SMALL BUSINESS
- Indicators help in assessing business viability.
MEDIUM COMPANIES
- Indicators help in expanding the organization and increasing profitability.
BIG COMPANIES
- The indicators help to define goals and practice strategic management.
CATEGORIES OF INDICATORS
PRODUCTIVITY – Any type of production that involves productivity at all levels and resources of a company.
QUALITY – Control of compliance maintenance during a production process.
CAPACITY – Measurement of responsiveness in a given process.
STRATEGIC – Aim to ensure that the established objectives are achieved, making comparisons between the current scenario and what is expected.
Key Information Technology Indicators:
- Developments – Versions released on time;
- Developments – Number of bugs by released versions;
- compliance with Service Level Agreement (SLA);
- Call openings and closings Service Desk;
- Information Security Incidents;
- Information Security Risks;
- System availability;
- Profitability;
- Costs;
- Customer satisfaction;
- Process performance.
FINAL CONSIDERATIONS
A company's performance can be measured by a set of indicators that must be established in advance in order to meet the demands of the organization's activities, serving as a means of analyzing the achievement of established goals. An indicator aims to improve the internal evaluation of an organization by monitoring the performance of processes.
A simple and effective way to map and monitor process results, setting goals and evaluating the best decisions for business growth.
— Juliana Nunes is GRC and Information Security Senior Consultant | [SAFEWAY]
How can we help?
THE SAFEWAY is an Information Security consulting company recognized by its clients for offering high value-added solutions through projects that fully meet the needs of the business. In 14 years of experience, we have accumulated several successful projects that have earned us credibility and prominence with our clients, who largely make up the 100 largest companies in Brazil.
today through 25 strategic partnerships with global manufacturers and our SOC, SAFEWAY is considered a one stop shopping with the best solutions in technology, processes and people. We have both the technical skills and the experience necessary to assist your company in the process of structuring controls and preparing the environment for the implementation of an ISMS, SGS or SGCN and, consequently, certification of operations, services or companies to the ISO27001, ISO20000 or ISO22301 standards.
In order to support companies in this process of evaluation and adaptation to the requirements of the LGPD, [SAFEWAY] has in its portfolio of services, the Cybersecurity Health Check whose objective is to carry out a diagnosis of the CyberSecurity, Information Security and Data Privacy implemented in your company, contemplating the pillars of Law Suit, People and Technology.
through the Cybersecurity Health Check, risks associated with information security and privacy of internal processes and activities are identified, existing controls and new controls evaluated according to the size of your organization to increase the level of maturity and compliance, in accordance with good information security practices. If you would like more information, contact one of our experts!
