São Paulo/SP – September 30, 2022. ISO (International Organization for Standardization) structured the ISO 20000-1:2018-Service Management-Service Management System Requirements.
*By Ricardo Ambrizzi
With the increasing need for organizations to modernize their processes to keep up with technological trends, the IT market has followed this need and has had a sharp growth in recent years, especially in the managed services segments, with great emphasis on data service providers. centers by the corporate market and providers of cloud infrastructure, both public and private.
In 2021, the revenue of the IT services market in Brazil exceeded 46 billion reais, an increase of 5.9% compared to the previous year, and there is a projection for an even greater growth for this year, according to the IDC IT study. Services Tracker Brazil 2021.
Challenging the segments of managed services, seeking to improve their products and services and thus establish more and more value to their customers.
But how to have greater control of the quality of your services and an increase in competitiveness and better image in the face of the competition?
The ISO (International Organization for Standardization) structured the ISO 20000-1:2018-Service Management-Service Management System Requirements, a standard that specifies requirements and provides guidance for establishing, implementing, maintaining and continuously improving a Service Management System ( SGS).
The document establishes the management of the service life cycle, including the planning, design, change, delivery and improvement of services, which fulfill the agreed requirements and deliver value to the interested parties, being customers, users, investors and the organization that is delivering the services.
The adoption of a Service Management System can be carried out by all types and sizes of organizations, including public and private companies and all parties involved in the service lifecycle.
In addition to achieving ITIL best practices, the implementation and operation of a Service Management System provides continuous visibility, standardized processes resulting in greater effectiveness and efficiency in controlling the quality of your IT services and an increase in competitiveness and improvement. image of your organization in the market.
– Ricardo Ambrizzi is GRC, Privacy and Information Security Senior Consultant at [SAFEWAY]
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