The spread of the COVID-19 coronavirus is generating worldwide concern and the outbreak has been declared a global pandemic by the World Health Organization - WHO.
At Safeway, our focus is on protecting the health, safety and productivity of customers, partners and employees.
We have an effective business continuity program. Our team is closely monitoring the outbreak of COVID-19 and implementing response measures in line with the guidelines of the Brazilian government and the World Health Organization. **
These are the main actions we are taking to ensure that we continue to provide excellent products and services during this challenging period:
Consulting, SOC (SaaS) and Integration: At the moment, Safeway does not have and does not anticipate any problems in the provision of services due to the outbreak of COVID-19.
Our data centers and critical infrastructure are fully functional, supported by various contingency processes and with customer support. We are taking steps to ensure that support is always available to serve customers securely and, if necessary, remotely.
We are actively managing our operations and partners (there are more than 17) and will take additional measures, as needed, to meet the needs of our customers.
Facilities and Travel: Like many other companies, we have implemented protocols that promote employee health awareness, limiting visitors and avoiding unnecessary business travel. These protocols are in line with the World Health Organization's government and health expert guidelines.
We create restrictions for local and international travel. We cancel our in-person, own and external events. We also support other individual and social isolation requirements that can be addressed by the authorities.
We advise people who have been in the areas affected by COVID-19 or direct contact, not to enter the Safeway facility for 14 days.
To date, no Safeway employee has been diagnosed with COVID-19. Although there are three confirmed cases in our headquarters condominium.
We continue to monitor and assess the situation to ensure that we are taking appropriate action to protect our customers, employees and the community.
We are predicting the return to activities in our office, gradually from 5/11/2020, following a series of recommendations from FIESP and other institutions.
If you have any questions, please contact us through our channels.
Companies of all sectors and of all sizes deal with unexpected problems one after the other: Safeway is here for you. We remain committed to providing solutions that help you safely face your challenges.
Sincerely, Umberto Rosti
** Safeway is classified as an essential service, in accordance with paragraph XXIII of Provisional Measure No. 926/20 (services related to information technology and data processing (data center) to support other planned activities)
Updated on April 29, 2020
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